Privacy & Cookies Policy

Food2You (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store and protect your information when you use the Food2You website and app.

Food2You operates in the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Food2You is a local food delivery platform connecting customers with independent food vendors and delivery drivers.

Data Controller:
Food2You
7 Old Quarry Close,
Worth Matravers,
Swanage,
Dorset,
United Kingdom,
BH19 3BP
Email: info@food2you.co.uk

Food vendors and drivers using the platform may also act as independent data controllers for certain information they process, such as fulfilling orders and managing their own records.

We only collect data that is necessary for the operation of the service.

a. Customer Data

When you place an order or create an account, we may collect:

• Name
• Email address
• Phone number
• Delivery address
• Order details and order history
• Payment status (we do not store full card details)
• Order notes provided for vendors or delivery drivers

b. Vendor Data

For vendors using Food2You:

• Business name
• Contact name
• Email address
• Phone number
• Store opening hours and availability
• Order acceptance and preparation timings
• Order and transaction records

c. Driver Data

For drivers using Food2You:

• Name
• Contact details
• Delivery availability and status information
• Order collection and delivery timestamps
• Earnings and payment records

d. Technical Data

We automatically collect limited technical data, including:

• IP address
• Device and browser type
• Log-in timestamps
• App and site usage data

We use your data to:

• Process and fulfil food orders
• Share order information with relevant vendors and drivers
• Communicate order updates and notifications
• Enable vendors to manage incoming orders
• Enable drivers to collect and deliver orders
• Provide customer and partner support
• Manage payments, settlements and financial records
• Maintain platform security and performance
• Improve the Food2You service

We do not sell personal data.

We process personal data under the following lawful bases:

• Contract – to provide the Food2You service and fulfil orders
• Legal obligation – for accounting, tax and regulatory purposes
• Legitimate interests – to operate, secure and improve the platform
• Consent – where required, such as for analytics cookies

Payments are processed using third-party payment providers. Food2You does not store full card details.

Payment providers handle payment data in accordance with their own privacy policies and security standards.

We only share data where necessary for the service to function:

• Vendors receive customer order details needed to prepare food
• Drivers receive delivery details needed to complete deliveries
• Service providers (such as hosting, email and analytics) receive limited data required to operate the platform
• Authorities may receive data where required by law

All third parties are required to handle personal data securely and lawfully.

We use appropriate technical and organisational measures to protect personal data, including:

• Secure servers
• Role-based access controls
• Authentication and monitoring systems

Access to data is limited to authorised users only.

We retain data only for as long as necessary:

• Order and transaction records are kept for legal and accounting purposes
• Account data is retained while accounts remain active

Technical logs are retained for security and operational monitoring

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability where applicable
• Withdraw consent at any time

To exercise your rights, contact us at:
info@food2you.co.uk

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO).

What Are Cookies?

Cookies are small text files stored on your device to ensure the site works correctly and to improve user experience.

Cookies We Use

Essential Cookies
Required for:

• Login and session management
• Basket and checkout functionality
• Security features

These cannot be disabled.

Functional Cookies
Used to remember preferences and maintain login sessions.

Analytics Cookies (Optional)
Used to understand how the site is used, such as page views and interactions. These are only used with consent.

You can accept or reject non-essential cookies via the cookie banner. You can also control cookies through your browser settings.

Food2You is not intended for use by children under 16, and we do not knowingly collect their data.

We may update this policy occasionally. Any changes will be posted on this page with a revised date.

For questions about this policy or your data:

Food2You
Email: info@food2you.co.uk