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Terms & Conditions

Last Updated: 01/02/26

IMPORTANT LEGAL NOTICE

This page (together with our Privacy & Cookies Policy) sets out the terms and conditions (“Website Terms”) on which we, Food2You Swanage Ltd (“we”, “our” or “Food2You”), provide access to our website food2you.co.uk and any Food2You mobile application through which you order products (together, the “Website”).

Please read these Website Terms carefully before accessing or using the Website or placing any orders. By accessing the Website or placing an order (whether now or in the future), you agree to be legally bound by these Website Terms. If you do not accept these Website Terms, you must not use the Website or place any orders through it.

We reserve the right to amend these Website Terms at any time by updating this page. The version in force at the time you place an order will apply. These Website Terms are available in English only.
Use of your personal information submitted via the Website is governed by our Privacy Notice and Cookies Policy.

For the avoidance of doubt, references to the “Website” in these Website Terms include any current or future version of food2you.co.uk and any Food2You mobile application, whether accessed via desktop, mobile device, or any other platform.

1. INTRODUCTION AND OUR ROLE

1.1 Company details

Food2You Swanage Ltd is a company registered in England and Wales, whose registered office is:
7 Old Quarry Close, Worth Matravers, BH19 3BP, United Kingdom

1.2 VAT

Food2You Swanage Ltd is not VAT registered. No VAT is charged by Food2You on delivery fees. Any VAT applicable to Products is determined and charged by the relevant Business in accordance with applicable law.

1.3 Product Orders

Food2You provides an online platform that enables customers to place orders (“Orders”) for food and other products (“Products”) from independent restaurants, takeaways, and other businesses (“Businesses”).
The legal contract for the supply of Products is between you and the Business. Food2You acts as an agent for the Business in relation to Product sales only.

1.4 Delivery Services

Businesses listed on the Website do not charge delivery fees.

Food2You provides delivery services using independent drivers. Any delivery fee shown at checkout is set and charged by Food2You. A significant proportion of the delivery fee is paid to the driver completing the delivery. The remaining proportion contributes towards Food2You’s operational costs, including driver organisation, technology, insurance, customer support, and platform maintenance.

In respect of delivery services and delivery fees, Food2You acts as principal and not as agent for the Business.

2. WEBSITE ACCESS

You may access parts of the Website without placing an Order. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date.

3. YOUR STATUS

3. YOUR STATUS

By placing an Order, you confirm that:
• you are legally capable of entering into a binding contract; and
• you are at least 18 years old.

If you have allergies or specific dietary requirements, you must contact the relevant Business directly before placing an Order. Food2You does not guarantee the accuracy or completeness of allergen or dietary information displayed on the Website.

Orders containing age-restricted Products (including alcohol) may only be purchased by persons aged 18 or over. Valid photographic proof of age may be required on delivery.

Food2You reserves the right to refuse delivery of age-restricted Products where:
• valid proof of age is not provided;
• the recipient appears to be under the age of 18;
• the recipient appears intoxicated; or
• delivery would otherwise breach applicable law or licensing conditions.

No refund will be provided for age-restricted Products where delivery is refused due to failure to meet the above requirements.

4. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

4.1 Placing an Order

Once you submit an Order through the Website, it is sent to the relevant Business for acceptance.

4.2 Order Acceptance

An Order is not accepted until the Business confirms acceptance through the Food2You system. Until that point, the Order remains pending.

4.3 Cancellation of Orders

Once an Order has been accepted:
• the Order cannot be cancelled; and
• refunds will not be provided, except where required by applicable consumer protection law.

This does not affect your statutory rights in respect of products that are unsafe, not as described, or not delivered.

4.4 Payment Authorisation

Payment may be authorised when an Order is submitted. If an Order is cancelled before acceptance, any authorised payment will be released by your bank or card issuer in accordance with their processing times.

4.5 Rejected Orders

If a Business does not accept an Order, the Order will be cancelled automatically and any authorised payment will be released back to you by your bank or card issuer.

5. PRICE AND PAYMENT

5.1 Product prices and platform commission

Prices displayed on the Website may be higher than prices offered in-store or through other sales channels. This reflects a commission payable by the Business to Food2You for providing the ordering platform, payment processing, driver coordination, technology infrastructure, and operational support.

Each Business confirms that it has reviewed and approved its Website prices and is satisfied that those prices represent fair value.

Food2You does not guarantee price parity with in-store pricing.

5.2 Delivery fees

An Order is not accepted until the Business confirms acceptance through the Food2You system. Until that point, the Order remains pending.

5.3 Payment methods

Payment must be made using the payment methods made available on the Website.

6. CUSTOMER CARE

Food2You will provide reasonable assistance to customers in relation to Orders and delivery services.

Food2You is not responsible for the preparation, quality, safety, ingredients, allergen information, accuracy, or pricing of Products. These matters remain the responsibility of the relevant Business.

Food2You is responsible for the delivery service only, including the reasonable organisation and completion of delivery to the address provided at checkout.

Any issues with Products or delivery should be reported as soon as reasonably possible and, in any event, within 24 hours of placing the Order, to enable investigation and resolution. This reporting timeframe does not affect your statutory consumer rights.

7. WEBSITE USE AND LICENCE

You may use the Website for personal, non-commercial use only. You must not misuse, scrape, copy, modify, or commercially exploit any part of the Website without Food2You’s prior written consent.

8. AVAILABILITY AND SECURITY

Food2You does not guarantee uninterrupted or error-free access to the Website. Transmission of data over the internet is not completely secure.

9. DISCLAIMERS

Product images are for illustrative purposes only.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery times may be affected by factors outside Food2You’s reasonable control, including traffic conditions, weather, order volume, and availability of drivers.

Food2You does not guarantee that Products will meet individual preferences or dietary requirements and does not guarantee the availability of any Product.

10. LIABILITY

Nothing in these Website Terms limits or excludes liability for:
• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot be excluded or limited under applicable law.

Food2You is not liable for the preparation, quality, safety, ingredients, allergen content, or description of Products supplied by Businesses.

Subject to the above, Food2You’s total liability to you arising out of or in connection with an Order or delivery service shall not exceed the value of the affected Order or £100 (whichever is lower).

Food2You shall not be liable for losses arising from delivery refusal of age-restricted Products where such refusal is required by law or these Website Terms.

11. TERMINATION

Food2You may suspend or terminate access to the Website if these Website Terms are breached or if fraudulent or abusive behaviour is suspected.

12. ELECTRONIC COMMUNICATIONS

You agree that communications with Food2You will be primarily electronic and that such communications satisfy legal requirements for written communication.

13. FORCE MAJEURE

Food2You is not liable for failure or delay caused by events outside its reasonable control.

14. GENERAL

These Website Terms constitute the entire agreement between you and Food2You. If any provision is found unenforceable, the remaining provisions remain in full force.

15. GOVERNING LAW

These Website Terms are governed by English law. Consumers may also rely on mandatory consumer protection laws of their country of residence.

16. ALCOHOL LICENSING AND COMPLIANCE

Alcohol is supplied by Businesses in accordance with applicable licensing laws. Delivery of alcohol is carried out by Food2You in compliance with age-verification and responsible delivery requirements.

Food2You may delay, refuse, or cancel delivery of alcohol where required to comply with licensing conditions or applicable law. No refund will be provided where refusal is lawful and compliant with these Website Terms.