Do We Deliver To Your Address?

Can't find your address?

Dont Panic! – Click here for more help

Frequently Asked Questions

Delivery Distance

Can you deliver to my address?

We deliver across Swanage and the surrounding area, with two delivery zones based on distance.

Our inner zone covers addresses closer to Swanage, while our outer zone covers a wider area including Acton, Worth Matravers, Studland, Langton Matravers and Harman’s Cross.

Delivery fees can vary between these zones and may also differ by day or time.

When you place an order, your delivery address is used to automatically select the correct delivery zone at checkout, so the delivery fee shown will always be the correct one for your location.

You can use the address finer and map below to see which delivery zone your address falls into.

[checkmyaddress]

Can't find your address?

Dont Panic! – Click here for help

Getting Started

How do I use Food2You?

Visit the Food2You Ltd app or website, browse available restaurants and shops, choose your items, and place your order. We’ll deliver straight to your door.

How do I order with Food2You?

Select a restaurant or shop, add items to your basket, review your order, and check out as a guest. You’ll receive all order updates by email.

Do I need an account to place an order?

No. Food2You currently operates on guest checkout only

What information do I need to provide to place an order?

Food2You Ltd will ask for your email address, which is used to:
• Send your order confirmation and updates
• Contact you if there is an issue with your order
• Add you to the Food2You Ltd mailing list for updates and offers
You can unsubscribe from marketing emails at any time.

Dietary Information & Allergies

Where do I find dietary information?

Dietary and allergen information is shown on menus where provided by the vendor. For full details, contact the restaurant or shop directly.

What does vegetarian mean?

Vegetarian items do not contain meat or fish but may include dairy or eggs.

What does vegan mean?

Vegan items do not contain animal products, including meat, dairy, eggs, or honey.

What should I do if I have an allergy or food intolerance?

If you have a food allergy or intolerance, you must always check the allergen information provided on the menu and contact the restaurant or shop before placing an order.

If allergen information is not available, you must contact the restaurant or shop directly before placing your order.

Food2You Ltd cannot guarantee that items are free from allergens due to shared preparation or handling environments.

Payments & Charges

What charges will I pay?

Your total order cost may include:

  • The cost of the items ordered
  • A delivery charge, which may vary based on your location and the day of delivery

How does Food2You Ltd price items on the website?

Item prices shown on Food2You Ltd include the cost agreed with each restaurant or shop for providing our platform, delivery coordination, and the ongoing operation of the service.

This is not added as a separate charge at checkout.

Delivery & Orders

How long will my order take?

An estimated delivery time will be emailed to you once the business and a driver have accepted your order and the business has provided a pick-up time. Delivery times may vary.

How do I know if my order has been accepted?

You’ll receive a confirmation email once your order has been accepted.

What happens if I order from multiple shops?

If you place an order from multiple shops at the same time, Food2You Ltd will aim to deliver all items together where possible.

However, depending on preparation times, shop locations, or availability, orders may be delivered separately.

How are delivery charges applied when ordering from multiple shops?

Delivery charges are applied per shop, not per overall order.

If you order from more than one shop, a delivery charge will apply to each shop included in your order.

I know one of the shops sells something, but it isn’t available on the website - why?

Some shops have a very large range, so only a selected range is available online. Restaurants and shops also control which items are offered for delivery or takeaway.

You can add a note at checkout mentioning what you weren’t able to buy, and Food2You Ltd will review this for future availability.

My order was late, early, or didn’t arrive - what should I do?

Please email Food2You Ltd as soon as possible with your order details so we can look into it and help where possible.

Age-Restricted Products (Alcohol, Tobacco, Cigarettes & Vapes)

Can I buy age-restricted products through Food2You Ltd?

Some shops on the Food2You website/ app may offer age-restricted products where permitted by law

What age do I need to be?

You must be 18 years or over.

Will I be asked for ID?

Yes. Valid photo ID is required on delivery. Drivers are legally required to refuse delivery if ID cannot be provided.

What happens if I can’t provide ID?

Age-restricted items will be returned, and no refund will be issued for them.

Food2You Ltd operates a Challenge-25 policy and supports drivers and partner shops in complying with age-restricted sales laws.

Changes, Cancellations & Mistakes

Can I change or cancel my order?

Once accepted, changes or cancellations are usually not possible. Please email Food2You Ltd as soon as possible if there is an issue.

What if I accidentally ordered twice?

Email Food2You Ltd immediately, and we’ll help if preparation hasn’t started.

Problems With Orders

There’s something wrong with my order - what should I do?

Please email Food2You Ltd with your order details and a description of the issue

Restaurants, Shops, Drivers & Service Issues

The driver was not as friendly as expected - what should I do?

Food2You Ltd is a small, local business, and all drivers are part of the local community. Please email Food2You Ltd so we can address it directly.

I’m not happy with a restaurant or shop

Please email Food2You Ltd with your feedback so we can follow up on it.

Privacy & Data

What personal information does Food2You Ltd collect?

For all information on privacy and data please see our Privacy Policy page.

Can I make a Subject Access Request?

Yes. You can request access to your personal data by emailing Food2You Ltd.

How do I report a safety, health, or privacy issue?

Please email Food2You Ltd immediately with full details so we can investigate.

Need More Help?

Please email Food2You Ltd Support, including your order reference and a description of the issue. As a small local business, we do our best to respond as quickly as possible.